l89l Privacy Policy
A complete and transparent explanation from l89l on how your personal information is collected, stored, and kept secure.
Introduction & Applicability
1.1 — Purpose of the Policy
l89l is fully respectful of your privacy as a trusted and secure online gaming platform in Bangladesh. Through this Policy, we aim to clearly communicate what types of information we collect, why we collect it, how we use it, and what steps we take to protect your information. Our goal is to maintain a fully transparent and trust-based relationship with you.
1.2 — Who Is Covered by This Policy
This Policy applies to all of the following:
- All active or inactive account holders registered on the l89l platform
- Anyone visiting the l89l website, even without an account
- Anyone who contacts our customer support
- Anyone participating in any l89l service or promotional activity
Only those aged 21 or above may create an account and use services on l89l.
1.3 — Right to Amend the Policy
l89l reserves the right to partially or fully update this Privacy Policy at any time as needed. If any significant change is made, we will send a notification to your registered email or clearly announce it on the platform. Continued use of the platform after any change will be considered acceptance of the updated Policy.
Information We Collect
2.1 — Registration & Account Information
When you create an account on l89l, we collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Preferred username and password
- Country of residence and currency preference
2.2 — Identity Verification (KYC) Information
To ensure security and responsible gaming, l89l may request additional verification information in certain situations, such as:
- Copy of National ID (NID) or passport
- Proof of current address
- Proof of ownership of payment method (e.g., screenshot of bKash or Nagad account)
This information is stored with the highest level of security and is used solely for internal verification purposes.
2.3 — Financial Transaction Information
Deposit and withdrawal details are stored; however, l89l never stores your full bank account number or payment PIN. We record:
- Transaction date, time, and amount
- Type of payment method used (bKash, Nagad, Rocket, or Bank Transfer)
- Transaction reference number
2.4 — Automatically Collected Information
While you browse l89l, certain technical information is collected automatically:
- IP address and approximate geographic location
- Browser type and operating system information
- Pages visited and session duration
- Information obtained from cookies and similar tracking technologies
- Device type and screen resolution
2.5 — Gameplay & Activity Information
For platform improvement and responsible gaming monitoring, we store:
- Game history and betting amounts
- Win and loss records
- Duration and pattern of activity on the platform
- Communication history with the support team
Purpose of Data Use
3.1 — Account Management
Collected information is used to create, verify, and keep your account secure. This information is essential for preventing unauthorized access and confirming your identity.
3.2 — Payment Processing
Financial information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, and Bank Transfer, and to verify transaction history.
3.3 — Customer Support
Our 24/7 support team uses account and transaction information to resolve your issues quickly and effectively, which helps improve the quality of service.
3.4 — Responsible Gaming
Gameplay data is analyzed to identify unusual patterns, which helps users maintain healthy gaming habits.
3.5 — Platform Development
By analyzing user behavior and preferences, l89l continuously works to improve its services and user experience.
3.6 — Fraud Prevention
Technical and transaction data is analyzed to detect suspicious activity and prevent money laundering, ensuring the security of the platform.
Data Sharing & Disclosure
4.1 — Sharing Information with Third Parties
l89l never sells your personal information to third parties for commercial purposes. However, in limited circumstances, information may be shared with trusted partners:
- Payment processors: Minimum necessary information to complete bKash, Nagad, Rocket, and bank transfers
- Game software providers: Technical information essential for operating games (not personal identity)
- Security specialists: Technology service providers that assist with fraud detection and account protection
4.2 — Legal Obligations
In response to a court order, valid legal process, or written request from a competent authority, l89l may be required to disclose necessary information in accordance with applicable law. In such cases, every effort will be made to notify you in advance where possible.
4.3 — In the Event of a Business Change
In the event of a merger, acquisition, or asset transfer, user information may form part of the relevant process. However, the new entity will be required to follow the standards of this Privacy Policy.
Cookies & Tracking Technologies
5.1 — What Are Cookies and Why We Use Them
Cookies are small text files stored in your browser. l89l uses cookies for the following reasons:
- Essential cookies: Maintaining login sessions and ensuring security — disabling these will prevent the site from functioning properly
- Functional cookies: Remembering your language, currency, and display preferences
- Analytics cookies: Understanding which pages are used most and improving the platform
5.2 — Cookie Controls
You can disable cookies at any time by changing your browser settings. Please note that disabling essential cookies may affect some functionality of the l89l platform.
Data Security Measures
SSL Encryption
All data transfers between the platform and users are protected by SSL (Secure Sockets Layer) encryption, which provides strong protection against data theft.
Access Control
Only authorized staff are granted limited access to the information needed for their specific tasks. All access is logged and regularly reviewed.
Secure Storage
Sensitive information is stored using industry-standard encryption methods. Passwords are never stored in plain text; they are kept in hashed form.
6.1 — Response to a Security Incident
If a data breach or security incident is suspected, l89l will immediately begin an investigation. Affected users will be notified by email as quickly as possible. If you notice any suspicious activity, please report it to [email protected].
Data Retention Period
l89l retains your information only for as long as necessary. Below is a summary of the retention periods for different types of information:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration information | Duration of active account + 5 years | Legal requirements and dispute resolution |
| Financial transaction records | Minimum 5 years | Financial reporting and fraud prevention |
| KYC verification documents | Up to 5 years after account closure | Compliance with regulatory standards |
| Gameplay history | Duration of active account | Responsible gaming monitoring |
| Cookies and analytics | Maximum 13 months | Platform development |
| Support communication records | 3 years after last contact | Service quality control |
User Rights
8.1 — Right to Access Information
You can find out at any time what information l89l holds about you. To do so, send a written request to [email protected].
8.2 — Right to Correct Information
If any information in your profile is incorrect or incomplete, you may request a correction. Changing core details such as name and date of birth may require additional verification.
8.3 — Right to Delete Information
A request to delete personal information may be submitted along with a request to close the account. However, certain information is required by law to be retained for a specified period.
8.4 — Right to Object to Processing
You may withdraw your consent for marketing communications and optional analytics at any time. Contact the support team to let us know your preferences.
8.5 — How to Exercise Your Rights
To exercise any of the rights listed above, email us at [email protected] or contact our support team via live chat. We will process your request as quickly as possible. For complex or legally sensitive requests, additional time may be required and you will be informed accordingly.
Protection of Minors
l89l is for users aged 21 and above only. We do not knowingly collect personal information from any minor. Age is verified at the time of account registration and additional proof may be requested if necessary.
If we suspect that a minor has created an account, that account will be suspended immediately and all associated data will be deleted. If anyone is aware that a minor is using l89l, please notify us at [email protected].
Contact & Complaint Resolution
10.1 — Privacy-Related Queries
If you have any questions, comments, or concerns about this privacy policy, please get in touch with us:
10.2 — Complaint Process
If you have a privacy-related complaint, please notify us directly. We will take your complaint seriously and work to resolve it as quickly as possible. Our support team is able to assist in both Bengali and English.
Play Safely at l89l
Your information is fully secure. Our 24/7 support team is always ready to help with any questions.
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